At SAP TechEd 2012, the JD-OD shot a slew of videos, including SAP customer talks on mobility, analytics, and HANA. Here’s a review of several we haven’t yet featured on JD-OD.com.
Den talked with Tammy Powlas about her work at Fairfax Water – in particular the predicaments of education and why continuing education is crucial to SAP project success. As Den put it in his diginomica post about this interview, Educate or die: a view from Fairfax Water:
In this video, Ms Powlas makes the case for continuing education. She implies there really is no excuse for not keeping yourself well informed, even if you already have a day job. Like others in the Mentor program, Ms Powlas is dedicated to the notion of community but it is not altruistic in the sense most might think. She makes it very plain that maintaining skills is one of the keys to ensuring project success and ensuring that her projects help the business maintain a low cost profile.
Next up is Varian Medical Systems – Jon talked with Kalyan Krishnan, Enterprise Mobile Architect, about Varian’s enterprise mobile experience:
According to Kalyan, one of the biggest things they’ve learned as a company is that “mobility isn’t just about apps. It’s about the people. It’s about the fact that people feel that we are mobile.” But mobility isn’t just a feel-good story for Varian – they’ve been able to achieve significant ROI in some cases. Kalyan cites a field service application as one example:
We built a tracking app for our field service engineers. Earlier a field service engineer had to call our support techs and hold on the line for 15 minutes, and then the support tech had to look them up in the system and address their concerns. That’s 30 minutes per call and we have 897 field service technicians. Can you imagine the calls in a whole year?
Kalyan’s team found the ability to reduce those times with a field service support app, with the potential a half million dollars in one year from just one app. As he says, ‘You can imagine how we’re able to obtain a written investment for mobility.’
Jon also talked with two SAP HANA customers that were live in production: EMC and SYNOPSYS. For the EMC shoot, Jon talked with Mike Harding, IT SAP HANA Architect at EMC:
Harding had some informative views on upskilling for successful HANA projects. As he put it:
EMC has been an Oracle customer for a long time. I had a lot of really good Oracle developers who had then been retrained on ABAP and were awfully anxious to start doing SQL scripting again. We were able to leverage those skills and to really take advantage of injecting your HANA models with SQL scripts. It took us a while to figure out how we should be best managing that space, but that’s been a key benefit for us. It’s something I would highly recommend other customers do when they start to look at their HANA roadmap and journey.
Another highlight was Hasmukh Ranjan, VP of IT for semi-conductor chip designer Synosys. Ranjan’s team has advanced along their HANA path far enough to share a well-thought view of ROI on their HANA investment:
Ranjan boils the HANA ROI measurement down to these areas:
1. Practical/measurable – reducing reporting times, real-time results (the easiest metric)
2. User experience – do users see the benefit? (not as easy to measure but can be done via surveys, etc)
3. Transformative – how can the speed of reporting and ease of predictive capabilities lead tn new business use cases and market growth (this is the toughest of the three, and the one that Synopsys is still working through and discovering).
As Ranjan explains, the journey towards transforming your business with HANA is a process. But the practical phases of ROI measurement can help to make sure the journey is on track financially.
(See Jon’s diginomica writeup, SAP HANA customer video review – analyzing outcomes, for a detailed view of both shoots).