While at Dreamforce 2013, Den filmed shoots with two FinancialForce customers that make the cut for our ‘best of 2013’ JD-OD review.

In the feature shoot, Den talks with MobileCare2U, about how they are addressing complex billing with FinancialForce. MobileCare2U provides dental care to nursing homes in 5 states and 400 homes, so assistance with billing for their professional services was imperative. In short: they needed to take their billing in-house.

John Rosenbaum, CFO of MobileCare2U explained to Den how their business requirements led them to FinancialForce:

We had a unique requirement that would be able to take nursing homes and look at all the residents at that home, and send the nursing home a statement that included all the residents that resided at that home. We also had other residents at the same nursing home where we needed to send the statement to their responsible party. We had different account types and parent-child relationships – that was our unique need that forced the table to turn.

What does the new solution look like to users? Pretty simple. Basically all they do is check a box and send off the bill to the nursing homes.

Next up? Den spoke with Chambers Gasket  about how they solved downtime issues with FinancialForce:

Chambers Gasket faced some tough business realities when their power lines were stolen and they couldn’t answer customer queries for 5 days. Den asked Chris Kenny, who runs finance for Chambers Gasket, how FinancialForce enabled their organization to become less vulnerable to critical outages, and how using an external cloud server makes Chambers Gasket feel more secure, not less – about their business data.

Kenny has also found another key benefit in better operational reporting. This was accomplished by moving their reporting to Salesforce/FinancialForce from Crystal Reports. Kenny’s view of the end result:

The real beauty of what we have now is we have one database for everything from the customer’s name to all the production work order data. We can type in a customer’s name and bring up every data element we want from one reporting engine.