With 22,000 employees and a presence in 120 countries worldwide, HILTI needed a cost-effective business management system – without the pain associated with a typical on-premise ERP install.

Christoph Baeck of HILTI Asia IT Services visited with the JD-OD team at Sapphire NOW 2013 to explain why his company chose SAP Business ByDesign to manage its far flung subsidiaries.

As Christoph says,  he’d become very skilled at rolling out ERP 6.0  because of the number of times he’d done it. By comparison, ByDesign looked to be a more affordable solution, and a better fit for smaller “spokes.” There are currently 8 HILTI subsidiaries on ByDesign, mainly in the Eastern European and Middle Eastern regions. By the end of this year, HILTI plans to have 20 subsidiaries that are live, with more than 1,000 users. Heavy localization is avoided, apart from what’s legally required.

Jon asks Christoph how HILTI measures the results. As Christoph explains, success of the implementation is measured less in currency and more by the degree to which key systems can now talk to each other. Prior to ByDesign, local offices were having a hard time following their processes  from a global point of view. Now they’ve changed not only the IT system but the process behind that. Another result? The HILTI workforce generally seems to have embraced the benefits of a system that’s integrated with the “hub.”

Show Notes

:41 HILTI’s presence in 120 countries worldwide created the need for ByDesign

2:32 Why ByDesign is the better solution for subsidiaries with smaller workforces

3:07 Rollout of ByDesign creates less pain than typical ERP

4:10 End-of-year goal: 20 subsidiaries and 1,000 users live with ByDesign

4:39 Except for what’s legally required, localization is avoided

5:15 Though hard to measure monetarily, key systems have undergone big (and positive) changes

6:05 Subsidiaries largely seeing the benefits of an integrated system