To get a better idea of how data sharing can benefit both manufacturers and customers, Dennis paid a visit to Chris Moore, Director, Hi-Technology Group Ltd., an SMB based in the UK and Slovakia. Hi-Tech has chosen to implement the ION extension from Infor in order to expand the service element of its business. With ION in place, once key customer agreements are entered into the system, Hi-Tech can show the client where the product is – at any stage.
Chris believes that Infor’s solution takes the guesswork out of the manufacturing process. That means visibility into where the product is from a scheduling standpoint – at all points. In the long run, that means better customer relationships.
As for future plans, Hi-Technology Group wants to push the data to mobile devices so that employees, salespeople and executives can look at the business from wherever they are in the world. As Dennis points out, that’s hardly the way business used to be done. There’s a whole new level of tech-enabled service capability now.
:37 Hi-Tech specializes in working with customers at any or all stages of the product process
1:19 Hi-Tech uses technology to interface with customers on the same level as larger companies
2:14 Infor’s ION extension takes guesswork out of the manufacturing process
3:09 How ION helps Hi-Tech provide a better customer experience
3:57 Data sharing allows customer and company to have a “level understanding of the product”
4:14 Hi-Tech hopes to push the data onto customer-supplied mobile devices
5:19 Pushing data directly to customers would add a significant service component – and value