Jon Reed had a conversation with Christian Ritter, head of Hilti‘s performance competency center, finance, HR and reporting global IT, to discuss the impact Hilti believes SAP’s HANA will have in the marketplace. Much of Hilti’s expectations revolve around improving speed of reporting and real-time availability in customer facing operations. But there are also hints to the future and what this means for SAP Business Warehouse.

Show notes:

1.03 – speed of reporting

1.32 – customer call center needs

3.10 – resolving IT bottlenecks

4.46 – speed and flexibility for the future

6.15 – how does Business Warehouse (BW) fit?

About Hilti
Hilti provides leading-edge technology to the global construction industry. Hilti products, systems and services offer the construction professional innovative solutions with outstanding added value. The corporate culture is founded on integrity, courage, teamwork and commitment.

Hilti excels through outstanding innovation, top quality, direct customer relations and effective marketing. Two-thirds of the employees work directly for the customer in sales organizations and in engineering, which means a total of more than 200,000 customer contacts every day. Hilti has its own production plants as well as research and development centers in Europe and Asia.

Hilti is a privately held corporation. In 2009 it had revenues of 3.8 billion CHF ($4.1 billion) and net income of 78 million CHF ($84 million)